Karl Alderton, the 25 year old director of Comms Consulting, a recent EDP Future 50 business, has launched a new division ‘Comms Supply’ which is set to revolutionise business telecommunications.
Comms Consulting has become one of Norfolk’s trusted telecoms companies and after achieving its four year targets in just 14 months, Karl has launched a new initiative in response to customers’ frustrations.
‘Comms Supply’ reduces a company’s telecoms bills and provides improved customer service through innovative software that allows billing and technical queries to be reported directly and dealt with within minutes rather than hours.
As the company has a natural synergy with IT companies and utility providers, Karl has teamed up with two leading Norfolk companies to roll out the new service. Fellow EDP Future 50 company Indigo Swan and sponsors Breakwater IT are now working alongside Karl to offer telecoms directly to customers across the UK.
Karl first started discussing a potential collaboration with Indigo Swan during the Future 50 judging process after Emily and Karl discovered they shared the same ethos on improving customer service standards.
The partnership means Indigo Swan will be one of the first companies in the UK to manage business energy & telecom contracts in unison, offering some unique benefits.
Emily Groves, managing director of Indigo Swan believes the new service will help businesses make costs savings and save time. She adds: “There is a natural synergy between Comms Supply and Indigo Swan. We audit a customer’s energy requirements, explain the best options and provide support throughout the lifetime of an energy contract. We hope to replicate this with telecoms by continuing to drive down costs and improve customer service.
Managing director, Karl Alderton hopes another seven national partners will come on board by March, adding: “Businesses are fed up with dealing with large organisations and waiting in queues for their query to be answered but on the other hand, smaller companies can’t offer the same services as larger companies.
Comms Supply has a different mind-set. We’re able to provide the same services as the large organisations due to our wholesale agreements; however we’ve got dedicated resources to provide businesses with the personal touch.
Over £100,000 of orders has already been received and we hope to recruit an additional six people next year. My business is at a really exciting stage and I’m delighted to have two credible Norfolk businesses behind this initiative, selling telecoms directly to their customers.”
Comms Supply is also investing in the latest technology to be able to build complex solutions for businesses at a fraction of the normal cost.
Karl continues: “We want Comms Supply to become renowned for honesty and giving customers what they want. Our vision is to become the telecoms company that people trust, not just in Norfolk but across the UK.”